Arizona Complaint Resolution Process
The University of Arizona is committed to helping resolve complaints in an equitable and timely manner. University of Arizona students with complaints or concerns are encouraged to first utilize the University of Arizona’s internal complaint or review policies. Most concerns can be resolved internally before contacting external state resources.
Students are encouraged to first speak with their faculty member concerning academic issues. If an issue cannot be resolved at that level, a student may contact the academic department head for information on how to proceed.
If the issue involves a dispute concerning a grade received in an undergraduate course, check the grade appeal policy in the University catalog. For matters involving allegations of academic integrity, check the relevant policies with the Dean of Students office.
For undergraduate concerns not met by the above policies, students may also contact the Dean of Students office for further information on how to proceed. For graduate concerns, students can view the Graduate College Grievance Policy.
In addition to the aforementioned resolution processes, the University of Arizona maintains links to a variety of consumer information and contacts. Another valuable resource unique to the University of Arizona is the University Ombuds Program, which provides a neutral, informal, confidential and independent resource for any academic or workplace concern.
If an issue submitted to the University of Arizona by a student is unresolved and involves a complaint arising under state laws, an Arizona Board of Regents policy or any other matter, the student may contact the Arizona Board of Regents (in accordance with 75 Fed. Reg. 66865-66, Oct. 29, 2010), by visiting the ABOR website or by submitting a request directly. Students may also call the ABOR office at 602-229-2500.